SUCCESS CASES
SUCCESS CASES
A Major Internet Client
Project Overview:
Client Background
A leading internet enterprise (engaged in OTT business) for which we provide nationwide integrated network operation and maintenance services.
Client Requirements
- Rapid Deployment: The network activation time of network nodes shall align with the rapid business expansion pace.
- Stable Operation and Maintenance: 24/7 guarantee of high network availability and rapid fault recovery.
- Unified Management: Realize centralized procurement on behalf of the client for nationwide network devices and lines, and dynamic account synchronization to ensure a 100% consistency rate between physical assets and account records.
- Cost Optimization: Reduce IT expenditure through large-scale centralized procurement and simplify the approval process with unified billing.
Solution Description
- Rapid Deployment and Intelligent O&M
- Standardized Activation Process: Ensure rapid activation with the support of a nationwide spare parts warehouse.
- Proactive Monitoring and Response: Dedicated 24/7 400 hotline and technical support.
- High-Availability Backup: Activate 4G/5G backup links in emergency scenarios to ensure business continuity.
- Full Lifecycle Asset Management
- Procurement-O&M-Termination Closed Loop: Provide unified procurement on behalf of the client, installation and O&M for devices and lines, as well as standardized decommissioning and recycling upon lease termination.
- Dynamic Account Management: Real-time synchronization of information on office space addition, relocation and termination to ensure a 100% consistency rate between physical assets and account records.
- Professional Service Team
- Assign a full-time O&M team and provide regular O&M quality reports (monthly/quarterly/annual) to ensure transparent and controllable services.
Client Benefits
With our strong resource integration capability, standardized service processes and robust O&M system, we have effectively helped the major internet client address complex network challenges in its nationwide business expansion.
This service model has also been successfully applied to OTT business scenarios of various leading internet enterprises, featuring high replicability and adaptability, and can provide reliable support for industry clients with high network requirements.
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